Information
Returns
Draft · awaiting business approval
This page is placeholder content for the pre-launch preview. It is not legal advice and is not a final policy. Final wording will be confirmed by the business, with professional advice, before launch.
Your statutory rights
Customers in the UK have statutory rights when buying online. Our final returns policy will be written to respect those rights and will be confirmed with professional advice before launch.
How returns will work
The process for requesting a return, any hygiene considerations for personal-care items, and how refunds are issued are still being finalised.
Faulty items
Arrangements for faulty or damaged items, including any manufacturer warranty, will be confirmed once products are sourced and verified.